top of page
Privacy Policy

platrr Privacy Policy 

Effective Date: May 1st 2025

Company Name: platrr 

Jurisdiction: Canada 

​

​

platrr (“we”, “us”, or “our”) operates a digital platform that connects Canadian food suppliers and customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Canadian data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). 

By accessing or using the plattr platform, you agree to the terms outlined in this policy. 

​

1. Information We Collect 

We collect the following types of personal information: 

From Customers: 

  • Full name 

  • Email address 

  • Phone number 

  • Delivery address(es) 

  • Order history 

  • Payment method (no card data stored; processed via third-party gateways) 

From Suppliers: 

  • Full name / Business name 

  • Email address 

  • Phone number 

  • Business address 

  • Food license/registration documentation 

  • Bank account details (for payment settlements) 

  • Order history and earnings 

We also collect non-personally identifiable data such as device information, app usage analytics, and cookies (on the website). 

 

2. Purpose of Data Collection 

We use collected data to: 

  • Facilitate smooth transactions between customers and suppliers 

  • Process and settle payments to suppliers 

  • Provide support and respond to user queries 

  • Improve our platform’s functionality, security, and performance 

  • Comply with legal and taxation requirements 

  • Maintain platform integrity and prevent fraud 

 

3. Data Retention & Deletion 

Account Deletion: 

  • Customers and Suppliers can request permanent deletion of their account and all associated personal data via their profile settings or by contacting support. 

  • Once deleted, data cannot be recovered. 

Retention of Transactional Records: 

  • We retain only transactional data (such as order history, billing amounts, dates) for accounting, reconciliation, and legal compliance. 

  • This data is stored securely and is not used for marketing or profiling. 

 

4. Data Sharing 

We do not sell or rent your personal data. 

We may share your data only with: 

  • Suppliers (for delivering your order) 

  • Payment gateways (for secure transaction processing) 

  • Cloud infrastructure providers (to host our platform securely) 

  • Legal authorities (only when required by law) 

All such third parties are contractually bound to data protection standards. 

 

5. Your Rights 

Under Canadian law, you have the right to: 

  • Access your personal data 

  • Correct inaccuracies 

  • Request deletion of your account and associated data 

  • Withdraw consent for non-essential communications 

 

6. Data Security 

We follow industry best practices and maintain administrative, physical, and technical safeguards to protect your personal data, including: 

  • Encrypted communications (HTTPS) 

  • Secure data storage and access control 

  • Role-based permission handling for suppliers and internal teams 

 

7. Children’s Privacy 

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. 

 

8. Updates to This Policy 

plattr reserves the right to update this Privacy Policy at any time. Updates will be posted on our platform and the “Effective Date” will be revised. Continued use of our services after changes implies consent. 

 

9. Contact Us 

If you have questions or concerns regarding this policy or your data, please contact us at: 

Email: support@platrr.com 

Phone: +1-604-357-7525

Mailing Address: iFour inc 15388 24 av unit 202 Surrey BC V4A2J2

​

​

bottom of page